Services Policy

At Web Charm Studio, we approach each project strategically and individually, maintaining clear communication and a collaborative process to create an organized experience aligned with each brand's needs.

1. Payments and Deposits

To reserve the start date for some projects, an initial deposit of 50% of the total service cost is required.

This deposit is non-refundable and non-transferable to another service or person.

The client is responsible for sharing all requested information to begin the project, including content, photos, descriptions, and any other necessary materials.

The project will not be delivered or officially launched until the outstanding balance has been paid in full.

2. Refunds

Due to the personalized and strategic nature of our services, deposits and payments made are non-refundable under any circumstances.

Throughout the process, continuous communication is maintained with the client, providing opportunities for revisions, adjustments, and approvals before the final launch.

3. Shopify Training

Some services include basic guidance on using Shopify so that the client can manage their store with greater confidence once it's launched.

It is the client's responsibility to implement and correctly manage what was learned during the training.

After the support period included in the service, any additional training, review, or personalized assistance will be considered an additional service and quoted separately.

 

4. Support and Accompaniment

Some services include basic accompaniment and support during the first few days after the official launch of the online store.

Once this period ends, additional support can be offered through monthly maintenance or additional services.

5. Additional Services

Any request not included within the initial agreement or approved proposal will be considered an additional service and may require a separate quote.

6. Delivery Dates

If the client has a specific launch or delivery date, they must communicate it before starting the project.

Once the process has begun, availability to expedite dates not previously discussed is not guaranteed.

 

7. Strategic Consultation

The Strategic Consultation has a fixed cost and is designed to guide the client on the best solution according to their business needs.

During the consultation, objectives, functionalities, brand vision, and strategic recommendations for the project are discussed.

If the client contracts one of our services within 30 days after the consultation, the cost will be credited to the selected project.

After 30 days, a new consultation will be necessary to re-evaluate possible changes, needs, or additional requests.